Customer Support -- Bugs

Bugs
Bugs

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What version of the software are you using?

What operating system are you using?
Other:

Please enter a brief one-line description of the problem:

(example: "Image doesn't change when pgdwn key pressed")

If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:
```
Name:    

Phone:   

E-mail:        
```

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Back to Top

Known Problems

The following is a list of some known problems with our software. If you have an old version of Photolocator, download the free version 3.11 update today.

	V 2.05 Copypath button does not clear graphic from clipboard.
	V 2.06 Program terminates when changing tabs, while in edit mode
	V 2.05 - 3.03 "Property not supported" error message when printing with Canon printers.